…users will be able to sign up for post-pay services from devices rather than visiting a Safaricom shops and having their personal details captured.
Postpaid Safaricom clients can now make foreign calls to India, US, China and Canada. This is latest improvement the leading the mobile network operator launched on 03/03/2020.
On 03/03/2020 Safaricom, the leading network service provider launched new post-pay plans that see subscribers buying postpaid bundles. The subscribers will also be able to make internal calls to the United States, India, China and Canada.
This is a big move that the mobile service provider has made in order to improve customer experience. In the past, the customers could only use the bundles to make local calls. The internal calls and messaging was billed differently.
Last year, Safaricom unveiled ‘For You’ and was tasked with a critical decision of improving the customer experience and ensuring a greater value for all customers.
The new Postpay plans consists of voice calling, data bundles and SMS. This will be available on a 30-day basis with unutilized funds rolling over to the next month. Customers can join the no expiry postpay plan o the Safaricon App which is available on Google Playstorem, through USSD or on the webpage. The new plans are divided into five categories with subscription amounts of Ksh.1000, Ksh.2000, Ksh.3000, Ksh.5000 and Ksh.10,000.
The highest postpaid plan has a maximum of 10,000 minutes, high speed internet of up to 100GB after which its capped at 1MB per second and 10,000 SMS. On the other hand, the lower plan goes for Ksh.1000, has 5GB data, unlimited SMS and 400 minutes worth of voice call.
One unique thing is that the subscribers have been given an option of converting unused minutes into data by simply dialing *544*10#. Unlike the case with previous years, users will be able to sign up for post-pay services from devices rather than visiting a Safaricom shops and having their personal details captured. The customers who operate on prepay basis have also not been left out since the firm now offers bundles with no expiry dates.